Clarifai Privacy Policy

Last Updated: April 24, 2019

Clarifai, Inc. complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Clarifai, Inc. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit


In compliance with the Privacy Shield Principles, Clarifai, Inc. commits to resolving complaints about our collection or use of your personal information. EU and Swiss Individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Clarifai, Inc. at:


Clarifai, Inc. has further committed to refer unresolved Privacy Shield complaints to ICDR/AAA, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgement of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit for more information or to file a complaint. Finally, as a last resort and in limited situations, individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism. For questions or complaints related to our privacy practices, please contact us at


Clarifai, Inc. is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). We may be required to disclose personal information that we handle under the Privacy Shield in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

How We Collect and Use Information

The purpose of this section is to describe what data we collect, how we collect it and what we use it for. Simply put, we collect data that is publicly available on the internet, from our website, our SDKs, our APIs and our partners or customers to train our algorithms to be faster, smarter and more accurate. You are free to explore our websites without providing any information about yourself. However, if you sign up for the API or any other service, then we will require collection of account creation data, such as your name, email address, password, location and employer and we may collect other personal data as described herein. In addition, if you visit our website and allow tracking mechanisms (such as cookies), we may also collect IP address, browser, geographic information, length of visit and pageviews, referral source, adID and the like. By using our services, you may also send us images or videos with personal data, such as a person’s face, of your users or that may contain other metadata that meets the criteria of personal data.

Sharing Your Information

We use data, sometimes personal data, to train algorithms to recognize what is in images and videos, but there are lots of other things that go into building our products that we can’t do alone. Things like sending you email or figuring out the most popular models in our model gallery. We partner with other businesses to take care of that for us, such as Marketo or HubSpot. Sometimes that means sharing your data with them. However, we value the trust you place in us so we carefully screen our partners and ensure that they can only see personal data that is absolutely necessary for them to get the job done. If you no longer consent to sharing your data with our partners, please contact

Learn More
Information About Children

Clarifai does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as users. The Services and content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at

Government Requests; Legal Process

Sometimes, we may be required to hand over information to the government or as part of a legal process (like a lawsuit or arbitration). If we are permitted to do so, we will notify you of any such requirement before we comply. We intend to defend our customer’s’ rights against unlawful search and seizure. However, we also refuse to support criminal activity.

What Happens if We Sell the Company?

We hope that if we sell the company, it will be to keep the Services running, in which case the buyer would need to assume all your information so they could seamlessly continue providing the Services to you. Sometimes things don’t work out and we have to sell the company in pieces. If that happens, our intent is to provide you with notice so that you can make your choice.

Learn More
Your choices

We want to offer you choices when it comes to using features of our Services that may impact your privacy. If you purchase a feature of our Service and do not wish Clarifai to use or share information that reasonably identifies you except to provide that feature of our Service, you may submit your request to the legal team at Please keep in mind that you can always choose not to provide Clarifai with information; however, Clarifai may not be able to fulfill your requests or process your transactions if you do not provide certain required information.

Learn More
Storage and Processing:

Your information collected through the Service may be stored and processed in the United States or any other country in which Clarifai or its subsidiaries, affiliates or service providers maintain facilities. Clarifai may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which Clarifai or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Learn More
Consent; Changes

By using our Services, you consent to our collection of your information. If we change our technology or security or privacy practices, we will need to change this statement. So check back often. Let us know if you want us to send emails to you about changes to these privacy disclosures by contacting and write “I choose to opt in to notifications about changes to the privacy disclosures.” When we change the policy in a material manner we will let you know and update the ‘last modified’ date at the bottom of this page.